Brussels' digital transformation must benefit everyone: residents, businesses, associations. Administrative procedures should be doable online in minutes, without excluding those less comfortable with digital tools. Well-designed digital solutions simplify life; poorly designed ones create new divides.
I advocate for a clear and accessible digital administration, human support for vulnerable groups, and infrastructure befitting a European capital. Digital is a means to achieve efficiency and proximity, never an end in itself.
Areas of focus
Digitalized public services
Simplify administrative procedures via clear, accessible, and multilingual platforms: certificates, appointments, online payments. Every digitalized procedure must remain available through a human channel for those who need it.
Digital inclusion
Support vulnerable groups — seniors, people in precarious situations, newcomers — via digital assistance points and local training, to prevent modernization from becoming a new form of exclusion.
Infrastructure and attractiveness
Fiber, quality connectivity, and reasoned implementation of digital infrastructures, respecting residents' quality of life. Brussels' competitiveness as the capital of Europe also depends on its digital excellence.
Frequently asked questions
- How can Brussels become more digital without excluding anyone?
- By combining simple online procedures, digital assistance points for vulnerable groups, and systematically maintaining a human channel. Modernization must unite, not exclude.